1. Introduction

Welcome to www.knotknot.art (the "Website"), operated by Knot Knot! ("we," "us," or "our"). These Terms and Conditions govern your access to and use of the Website, including any purchases you make. By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.  

2. Products and Services

We offer handmade jewelry for sale through the Website. All products are subject to availability, and we may discontinue any product at any time. We try to display colors accurately, but cannot guarantee your device's display will be precise.

3. Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any offer. Payment must be made via the available methods on the Website. We use secure third-party payment processors.  

4. Shipping and Delivery

We ship orders worldwide. Shipping costs and times vary by destination and are displayed at checkout. You are responsible for any customs duties, taxes, or import fees associated with your order. Please check with your local customs office for more information.

5. Returns and Refunds

We offer a 15-day return policy. See our Return Policy for details. You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with Greek consumer protection law (Law 2251/1994) and EU distance selling regulations.  

6. Intellectual Property

All content on the Website is the property of Knot Knot! or its licensors and is protected by law. You may not use any content without our permission.

7. Disclaimer

We strive for accuracy, but do not warrant that the Website will be error-free or uninterrupted. We are not liable for any damages arising from your use of the Website.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Greek law. Disputes are subject to the non-exclusive jurisdiction of Greek courts. We encourage amicable dispute resolution.

9. Changes to Terms and Conditions

We may update these Terms and Conditions. Changes are posted on the Website, and continued use constitutes acceptance.

10. Contact Us

Contact us at info@knotknot.art with any questions.

GDPR Compliance

1. Introduction

Knot Knot! is committed to protecting your data. This statement outlines our compliance with GDPR and Greek law 4624/2019.

2. Data Collection

We collect data you provide (e.g., name, address, payment details) and automatically (e.g., IP address, browsing activity).

3. Data Use

We use your data to:

• Process orders and provide support.

• Send order updates and notifications.

• Personalize your experience and recommend products.

• Send marketing communications (with consent).

• Improve our website and services.

• Comply with legal obligations.

4. Legal Basis for Processing

We process data based on:

• Contractual necessity.

• Legitimate interests.

• Consent.

• Legal obligation.

5. Data Sharing

We may share data with third-party service providers (e.g., payment processors) who are GDPR-compliant.

6. Data Security

We implement appropriate security measures.

7. Data Retention

We retain data as long as necessary or legally required.

8. Your Rights

You have rights to: access, rectify, erase, restrict processing, data portability, and object to processing.  

9. International Data Transfers

We may transfer your data outside the EEA. We use appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data is protected.

10. Contact Us

Contact us at [Your Email Address] with any questions.

11. Complaints

You may lodge complaints with the Hellenic Data Protection Authority.